# Privacy Policy
**Scooped**
**Effective Date:** June 16, 2026
**Last Updated:** June 16, 2026
—–
## 1. Introduction
Welcome to Scooped (“we,” “our,” or “us”). We are a locally owned pet waste removal service proudly serving Tallahassee, Florida. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at stayscooped.com, use our services, or interact with us in any way.
By using our website or services, you agree to the terms of this Privacy Policy.
—–
## 2. Information We Collect
**Information You Provide Directly**
– Full name
– Home address and service address
– Email address
– Phone number
– Payment information (processed securely through our payment processor)
– Number and type of pets
– Yard size and gate access codes
– Service preferences and special instructions
**Information Collected Automatically**
– IP address
– Browser type and version
– Pages visited on our website
– Date and time of visits
– Referring website addresses
– Device information
**Information From Third Parties**
– Payment processors (Stripe or Fiserv)
– Scheduling software (Sweep and Go)
– Google Analytics (website usage data)
—–
## 3. How We Use Your Information
We use the information we collect to:
– Provide, schedule, and manage your pet waste removal services
– Process payments and send billing information
– Send service confirmations, reminders, and completion notifications
– Communicate with you about your account or services
– Respond to your questions and customer service requests
– Send promotional offers and updates (with your consent)
– Improve our website and services
– Comply with legal obligations
– Prevent fraud and ensure security
—–
## 4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
**Service Providers**
– Payment processors to handle billing
– Scheduling software to manage appointments
– Email and SMS providers to communicate with you
– Analytics providers to understand website usage
**Legal Requirements**
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
**Business Transfers**
If Scooped is acquired, merged, or sold, your information may be transferred to the new owner as part of that transaction.
—–
## 5. Payment Information
We do not store your full credit card or payment information on our servers. All payment processing is handled securely by our third party payment processor. We only retain the last four digits of your card number and billing information for account management purposes.
—–
## 6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
– Secure HTTPS encryption on our website
– Password protected accounts
– Limited employee access to personal data
– Secure payment processing through certified processors
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
—–
## 7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for up to 7 years for tax, legal, and accounting purposes. You may request deletion of your account and personal data at any time by contacting us.
—–
## 8. Your Rights
You have the right to:
– **Access** the personal information we hold about you
– **Correct** inaccurate or incomplete information
– **Delete** your personal information (subject to legal requirements)
– **Opt out** of marketing communications at any time
– **Request** a copy of your data in a portable format
To exercise any of these rights contact us at [service@stayscooped.com](mailto:service@stayscooped.com).
—–
## 9. Marketing Communications
With your consent we may send you promotional emails or text messages about our services, special offers, and updates. You may opt out of marketing communications at any time by:
– Clicking the unsubscribe link in any email
– Replying STOP to any text message
– Contacting us directly at [service@stayscooped.com](mailto:service@stayscooped.com)
You will continue to receive transactional messages related to your active service even if you opt out of marketing.
—–
## 10. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You may disable cookies in your browser settings, however some features of our website may not function properly without them.
We use Google Analytics to understand how visitors use our website. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
—–
## 11. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
—–
## 12. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13 please contact us immediately and we will delete it.
—–
## 13. Florida Privacy Rights
As a Florida based business we comply with applicable Florida privacy laws. Florida residents have the right to request information about personal data we collect and how it is used. To make such a request contact us at [service@stayscooped.com](mailto:service@stayscooped.com).
—–
## 14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
—–
## 15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information please contact us:
**Scooped**
Tallahassee, Florida
Email: [service@stayscooped.com](mailto:service@stayscooped.com)
Website: stayscooped.com
—–
*This privacy policy was last updated June 16, 2026.*
